Privacy Policy

Last updated: 11 September 2026

This Privacy Policy explains how Winbox MY collects, uses, discloses, stores, and protects personal information when you visit our website, create or use an account, contact support, or otherwise interact with our services.

This policy applies to the Winbox MY website, mobile access points, account features, and support channels that link to it. It does not govern third-party websites or services that publish their own privacy notices.

Depending on how you use the service, we may collect:

• Account and identity information, such as your username, name, date of birth, verification details, and account credentials.
• Contact information, such as your email address, telephone number, and messaging-app details when you contact support.
• Transaction and service information, such as deposits, withdrawals, bonuses, game activity, account balances, and support history.
• Technical information, such as IP address, browser, device type, operating system, language, timestamps, and security logs.
• Usage information, including pages viewed, buttons selected, referral source, and interactions with our services.
• Cookie and similar technology data, as described in our Cookie Policy.

We may use personal information to:

• create, maintain, and secure accounts;
• process transactions and provide requested services;
• verify identity and eligibility where required;
• detect fraud, abuse, suspicious activity, and security threats;
• provide customer support and service notices;
• meet legal, regulatory, record-keeping, and responsible-play obligations;
• understand performance and improve our website and services; and
• send promotional communications where permitted and according to your preferences.

Where required, we process personal information with your consent. We may also process information where necessary to provide requested services, protect users and the platform, comply with legal obligations, or pursue legitimate operational interests permitted by applicable law. You may withdraw consent for optional processing, but this will not affect processing already completed and may limit features that depend on that information.

We may disclose relevant information to payment and verification providers, game and platform providers, hosting and security vendors, professional advisers, customer-support providers, affiliates involved in operating the service, and public authorities where legally required. These recipients should receive only the information reasonably needed for their role and must handle it under applicable contractual or legal safeguards. We do not disclose personal information for unrelated purposes without an appropriate basis.

Some service providers or systems may be located outside your country. When personal information is transferred internationally, we take reasonable steps to use appropriate contractual, technical, and organisational safeguards as required by applicable law.

We use reasonable administrative, technical, and organisational measures designed to protect personal information against loss, misuse, unauthorised access, alteration, or disclosure. No website, transmission, or storage system can be guaranteed completely secure. Keep your password confidential and contact support promptly if you suspect unauthorised account activity.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including account administration, dispute resolution, fraud prevention, and legal or regulatory record-keeping. When information is no longer required, we take reasonable steps to delete, anonymise, or securely dispose of it.

Subject to applicable law and verification of your request, you may ask to access or correct your personal information, withdraw consent for optional processing, object to or restrict certain uses, or request deletion where legally available. You may also opt out of promotional messages using the method provided in the message or by contacting us. We may retain information when required by law or for legitimate security, dispute, and record-keeping purposes.

We use cookies and similar technologies to operate the website, remember preferences, improve performance, and, where enabled, measure campaigns. See our Cookie Policy for details and available controls.

Our services are not intended for children or anyone who is not legally permitted to use them. We do not knowingly seek personal information from underage users. If you believe an ineligible person has provided information, please contact us so the matter can be reviewed.

We may update this Privacy Policy to reflect changes in our services, practices, or legal requirements. The revised version will be posted on this page with a new last-updated date. Material changes may also be communicated through the website or account channels where appropriate.

For privacy questions, requests, or concerns, please use our official Contact Us page. To protect your account, we may need to verify your identity before completing a request.