Terms and Conditions

Last updated: 11 September 2026

These Terms and Conditions govern your access to and use of the Winbox MY website, account features, mobile access points, promotions, support channels, and related services. Please read them carefully before using the service.

By accessing or using the service, you confirm that you have read, understood, and agreed to these Terms, our Privacy Policy, and our Cookie Policy. If you do not agree, do not use the service.

You may use the service only if you have reached the legal age required in your location, have legal capacity to enter a binding agreement, and are legally permitted to participate. Availability does not mean the service is lawful in every location. You are responsible for understanding and following the laws that apply to you. We may request age, identity, location, or source-of-funds verification and may restrict access where necessary.

You must provide accurate, current, and complete information and keep it updated. Unless expressly permitted, each person may maintain only one account and must not create an account for another person.

You are responsible for safeguarding your login credentials and for activity carried out through your account. Do not share passwords or allow unauthorised access. Notify support immediately if you suspect compromise, fraud, or an error.

We may add, remove, suspend, or change features, games, limits, promotions, maintenance windows, and access methods. While we aim to provide reliable access, uninterrupted or error-free operation is not guaranteed. Scheduled or emergency maintenance, network problems, third-party failures, or events outside reasonable control may affect availability.

Transactions must use supported payment methods and comply with the instructions, limits, processing times, and verification requirements shown on the platform. Payment providers may apply separate terms or fees. We may delay, reject, reverse, or review a transaction where information is incomplete, a verification check is pending, an error has occurred, or fraud, misuse, or unlawful activity is suspected. Account and payment details may need to match.

Bonuses, rebates, free plays, and promotions may have separate eligibility, wagering, validity, withdrawal, and maximum-benefit rules. Those rules form part of these Terms. Promotional benefits may be withheld or removed when the published conditions are not met or abuse is reasonably suspected.

You must not:

• use false, stolen, or misleading information;
• access another person's account or allow unauthorised account use;
• manipulate games, exploit errors, use prohibited automation, or coordinate unfair play;
• abuse promotions, payment systems, referral arrangements, or chargeback processes;
• introduce malicious code, interfere with security, scrape restricted data, or disrupt the service;
• use the service for money laundering, fraud, or any unlawful purpose; or
• threaten, harass, or impersonate users, staff, partners, or support representatives.

We may investigate suspected violations and take proportionate protective action.

Game results and transaction records shown by the relevant platform systems will be used to review disputes, subject to applicable law. Obvious pricing, display, settlement, or technical errors do not create an entitlement to an unintended benefit. Affected transactions may be corrected, voided, or recalculated after a reasonable review.

The service may include content, games, payment tools, or links supplied by third parties. Their separate terms and privacy notices may apply. We are not responsible for independent third-party websites or services that we do not control, although we may assist with service-related questions where appropriate.

The website, branding, software, interface, graphics, and other protected materials are owned by or licensed to their respective rights holders. You receive a limited, personal, non-transferable right to use the service in accordance with these Terms. You may not copy, sell, reverse engineer, distribute, or commercially exploit protected material without permission.

Use the service for entertainment only and never stake money you cannot afford to lose. Set reasonable time and spending limits, do not chase losses, and stop if play is causing harm. Available account controls or support options may vary; contact support if you need help reviewing access to your account.

We may restrict, suspend, or close an account where required by law, for security or verification, during an investigation, because of prolonged inactivity, or after a breach of these Terms. Where appropriate and lawful, valid remaining balances will be handled after necessary checks, adjustments, and dispute reviews.

The service is provided on an “as available” basis to the extent permitted by law. We do not promise that every feature will always be available or free from interruption. Nothing in these Terms excludes rights or liabilities that cannot legally be excluded. To the extent permitted by applicable law, we are not responsible for indirect or consequential loss arising from matters outside our reasonable control, third-party systems, or your failure to protect account credentials.

We may update these Terms to reflect service, security, operational, or legal changes. The updated version will be posted here with a revised date. Continuing to use the service after an update takes effect means you accept the revised Terms, subject to any notice or consent required by law.

These Terms are interpreted under the laws and mandatory consumer protections applicable to the relevant service relationship. If any provision is found invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

For questions about these Terms or an account-related issue, please use the official Contact Us page and provide enough information for support to locate and review the matter.